Privacy Policy
Effective date: May 7, 2026. This policy explains what 2ndLine collects, how it is used, and the choices you have.
We may collect information needed to operate the app, including your device identifier, assigned 2ndLine phone numbers, call records, message records, credit balance, credit usage, subscription or purchase status, app diagnostics, and support messages you send us. If you select a contact from your device, the app uses that contact only to help you start a call or SMS.
2ndLine processes call and SMS metadata such as sender, recipient, time, duration, delivery status, and related Twilio identifiers. Message content may be stored so it can be shown in your inbox and synced with the backend. Call audio is routed through communication providers as needed for calling features; we do not use call audio for advertising.
We use information to provide private numbers, calling, SMS, credits, purchase verification, fraud prevention, customer support, diagnostics, and service reliability. We may also use aggregated or de-identified information to improve the app.
We use third-party providers to operate 2ndLine, including communication providers such as Twilio, hosting providers such as Railway, and Apple for App Store purchases and subscriptions. These providers process information only as needed to deliver their services.
Purchases and subscriptions are processed by Apple. We receive purchase status, product identifiers, transaction identifiers, and related validation data so we can unlock numbers, credits, and subscription features. We do not receive your full payment card details.
SMS delivery and verification code support can vary by service, country, carrier, and third-party app policies. Some services may block virtual, VoIP, or rented phone numbers. We do not guarantee that any specific third-party app will accept a 2ndLine number.
We keep information for as long as needed to provide the app, comply with legal obligations, resolve disputes, prevent abuse, and maintain accurate billing or credit records. You may contact support to request help with account or data questions.
We use reasonable technical and organizational safeguards to protect information. No internet service is completely secure, so we cannot guarantee absolute security.
2ndLine is not intended for children under 13. We do not knowingly collect personal information from children under 13.
You can manage subscriptions through your Apple ID account settings. You can control device permissions such as contacts, microphone, and notifications in iOS Settings. You can contact us for privacy questions at support@2ndline.app.
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice in the app or on this page.
If you have questions about this Privacy Policy or 2ndLine, contact us at support@2ndline.app.